Arcade Attendant : The Arcade Attendant is responsible for providing guests with a safe and positive experience in the Arcade section of Adventure Forest. This includes ensuring all safety requirements are met, providing outstanding customer service, communicating with guests and other associates, helping guests have a fun time, and all other duties as assigned.
Responsibilities include, but are not limited to:
– Assisting guests with purchase of access to rides
– Acting as cashier by taking money from guests and loading dollar amounts onto playing cards so they can utilize play areas
– Helping guests with redemption points and giving them correct merchandise
– Handling cash and credit card transactions
– Communicating professionally with guests and tactfully enforcing safety rules
– Reacting calmly and quickly in stressful/emergency situations
– Physically assisting guests throughout the area as required
– Visually observing guest actions to prevent safety hazards
– Ensuring that each guest receives outstanding customer service by providing a friendly
environment
– Alerting proper personnel when games are in need of repair
– Keeping ride/attraction areas clean
– Following all safety standards and reporting any violation of standards
– Maintaining regular and predictable attendance
Cabana Host : As a Cabana Host at Wilderness at the Smokies, job duties include, but are not limited to:
– Maintaining outstanding customer service
– Generating sales
– Merchandising and safeguarding company assets
– Handling money and assisting customers with purchases
– General cleaning and other responsibilities may be assigned by supervisor as necessary
Food & Beverage Cashier : As a Cashier at Wilderness at the Smokies, job duties include, but are not limited to:
– Greeting all guests in a welcoming manner
– Taking food orders and preparing food in a professional and efficient manner
– Operating a computerized register system and issuing receipts for each transaction
– Keeping counter and shop area clean and free of debris, sweeping all areas, and adhering to all health department regulations
– Cleaning all equipment with cleaning chemicals, including but not limited to, coffee machines, iced tea machines, and microwaves
– Checking identification of customers to verify age requirement for all purchases of alcoholic beverages
– Restocking all food and non-food items as needed
– Balancing cash receipts
Front Desk : As a front desk attendant at Wilderness at the Smokies, job duties include, but are not limited to: accommodating resort guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statement to and collecting payments from departing guests.
Other job duties include:
-All job duties relative to guest service: greet, register, assign rooms, verify credit, compute bills, collect payments and make change for guests, etc.
-Performing bookkeeping activities such as balancing cash and guest accounts, reviewing accounts and charges with guests during the check-out process, posting charges for rooms, food & beverage and other miscellaneous charges, and assisting in solving billing discrepancies.
-Attending training sessions and practice training initiatives.
-Striving to be the best through knowledge of products, policies, procedures & knowledge of techniques, skills, equipment, procedures and materials.
Lifeguard/Aquatics : As a Lifeguard at Wilderness at the Smokies, job duties include ensuring a safe and healthy environment for swimmers. Duties include, but are not limited to:
– Monitoring guests, pools, and pool areas and recognizing and reacting properly in emergency situations
– Working in or near chlorine
– Working in direct sunlight and possibly standing, sitting, or walking for long periods of time
– Checking and maintaining chemical levels in the pools and operating the pool filtration system
– Cleaning the pool and pool areas
– Enforcing pool area rules and gate control
– Removing trash from the water park
– Cleaning bathrooms and toilets as assigned
Before being scheduled to work as a lifeguard, all participants will be expected to pass the Ellis and Associates Lifeguard Certification Course. The certification course takes approximately 24 hours to complete and will be conducted on-site upon participant’s arrival at Wilderness at the Smokies. Swim goggles may not be worn during this process.
The cost of the certification course will be paid for by the employer, but participants will not be paid for the time they spend completing the certification course.
To complete the certification course successfully, participants must be prepared to:
– Swim a distance of 300 yards (275 meters) using a front crawl freestyle stroke or breaststroke without resting
– Complete a feet-first surface dive, retrieve a 10 pound (4.5 kilogram) brick from the bottom of a 10 foot deep (3 meters deep) pool, and bring the brick to the surface of the pool
– Tread water in a pool for 2 minutes without using their arms and without resting
***Participants who do not pass this certification course will not be allowed to work as lifeguards and will be placed in another department.
Short Order Cook : Short Order Cooks work within the Food & Beverage department. Short Order Cooks duties include, but are not limited to:
– Preparing food rapidly and to order
– Preparing, arranging and continually rotating food according to policies
– Preparing food presentations
– Cleaning and maintaining kitchen as directed by management
– Reporting and documenting any observed or known safety hazards, conditions, or unsafe practices & procedures to management immediately
– Storing and handling food properly, following Health Department requirements
– Cleaning and maintaining kitchen as directed by management in conjunction with Health Department policies & procedures
– Grilling, cooking and frying food
– Planning orders to ensure all the items of an order are finished at the same time where possible
– Adhering to Wilderness at the Smokies standards for guest service
– Referring guest problems or complaints to supervisor according to Wilderness at the Smokies guest problem resolution “Trail Guide”
– Training associates properly as directed by management
– Properly rotating, day dotting, organizing and putting truck away
– Fulfilling multiple guest orders in a timely manner
Position
Arcade Attendant : (1 M/F)
Cabana Host : (1 M/F)
Food & Beverage Cashier : (2 M/F)
Front Desk : (1 M/F)
Lifeguard/Aquatics : (5 M/F)
Short Order Cook : (2 M/F)
Location
Sevierville , TN
Rate
Arcade Attendant : $13.00 per hour
Cabana Host : $9.00 per hour plus tips
Food & Beverage Cashier : $12.00 per hour + tips
Front Desk : $15.00 per hour
Lifeguard/Aquatics : $13.00 per hour during training, $15.00 per hour after certification, $15.00 per hour for Deep Water
Short Order Cook : $15.00 per hour
Hours
32-40 hours per week
Start Date
7 Mar 2026 – 8 Apr 2026
End Date
10 Jun 2026- 7 Jul 2026
English level
Upper Intermediate – Advanced
Housing
$90 per person, per week. One-time linen fee of $40. Linen fee will be taken out of first paycheck.
Deposit Amount $200
Participants will live in the brand new Wilderness housing located near the hotel. There will be two dormitory-style buildings. Each room will accommodate 4 participants and each room has a private bathroom. On the ground floor of each building, there will be large, shared kitchen facilities. Additionally, each room will have a microwave and mini-fridge. There will be security staff on the property at all times. Participants can walk or bike to work. Rent will be $90 per person per week. Upon arrival, participants will be required to pay the first two weeks of rent ($180), as well as a $200 security deposit for a total of $380. There is a one-time linen fee of $40 which will be taken out of the first paycheck. Of the $200 security deposit, $50 is a non-refundable admin fee. $150 is refundable at the discretion of the housing provider if participants complete their housing contract and leave their unit in good, clean condition. Participants should read the attached housing guidelines from the employer. Participants will be required to sign and adhere to a housing contract with employer.
Transportation to work
Students can walk or ride a bike.
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