Admissions :Admissions Team Members are required to work in all areas of the department including, but not limited to: cashier positions, guest services, and gate attendants. Cashier positions include parking attendants, ticketing agents, and guest services attendant. Guest Services includes season pass processing and the outdoor guest services station. Gate attendants are outdoor standing positions including bag check and ticket scanning.
Responsibilities include, but are not limited to:
– Greeting all guests in a welcoming manner
– Operating ticketing system
– Operating computerized register system and issuing receipts, and handling cash
– Communicating accurately and consistently, and providing friendly customer service
– Balancing cash receipts
Cabana Host :As a Cabana Host at Wilderness at the Smokies, job duties include, but are not limited to:
– Maintaining outstanding customer service
– Generating sales
– Merchandising and safeguarding company assets
– Handling money and assisting customers with purchases
– General cleaning and other responsibilities may be assigned by supervisor as necessary
Food & Beverage Cashier :As a Cashier at Wilderness at the Smokies, job duties include, but are not limited to:
– Greeting all guests in a welcoming manner
– Taking food orders and preparing food in a professional and efficient manner
– Operating a computerized register system and issuing receipts for each transaction
– Keeping counter and shop area clean and free of debris, sweeping all areas, and adhering to all health department regulations
– Cleaning all equipment with cleaning chemicals, including but not limited to, coffee machines, iced tea machines, and microwaves
– Checking identification of customers to verify age requirement for all purchases of alcoholic beverages
– Restocking all food and non-food items as needed
– Balancing cash receipts
Lifeguard/Aquatics :As a Lifeguard at Wilderness at the Smokies, job duties include ensuring a safe and healthy environment for swimmers. Duties include, but are not limited to:
– Monitoring guests, pools, and pool areas and recognizing and reacting properly in emergency situations
– Working in or near chlorine
– Working in direct sunlight and possibly standing, sitting, or walking for long periods of time
– Checking and maintaining chemical levels in the pools and operating the pool filtration system
– Cleaning the pool and pool areas
– Enforcing pool area rules and gate control
– Removing trash from the water park
– Cleaning bathrooms and toilets as assigned
Before being scheduled to work as a lifeguard, all participants will be expected to pass the Ellis and Associates Lifeguard Certification Course. The certification course takes approximately 24 hours to complete and will be conducted on-site upon participant’s arrival at Wilderness at the Smokies. Swim goggles may not be worn during this process.
The cost of the certification course will be paid for by the employer, but participants will not be paid for the time they spend completing the certification course.
To complete the certification course successfully, participants must be prepared to:
– Swim a distance of 300 yards (275 meters) using a front crawl freestyle stroke or breaststroke without resting
– Complete a feet-first surface dive, retrieve a 10 pound (4.5 kilogram) brick from the bottom of a 10 foot deep (3 meters deep) pool, and bring the brick to the surface of the pool
– Tread water in a pool for 2 minutes without using their arms and without resting
***Participants who do not pass this certification course will not be allowed to work as lifeguards and will be placed in another department.
Park Services :A Park Services Associate’s primary purpose is pressure washing the water park floors and stair towers, and cleaning the water parks. This is to provide a clean and safe environment for the overall satisfaction and safety of all guests.
Responsibilities include, but are not limited to:
– Pressure washing all surfaces of the waterpark floors and stair towers weekly
– Pool Vacuuming
– Setting up and inspecting umbrellas
– Cleaning tables and chairs
– Scrubbing concrete areas
– Cleaning bathrooms
– Cleaning up of AFR (Accidental Fecal Release) and AVR (Accidental Vomit Release)
– Cleaning slides
– Carrying and fixing inflatable tubes
– Picking up trash and changing trash bins
– Sweeping
– Blowing walkways
Room Attendant/Housekeeping :As a Housekeeper at Wilderness at the Smokies, job duties include cleaning guest rooms and property common areas to the resort’s high standards. Participant will clean hotel rooms and villas that accommodate from 1 to 17 guests and contain bedrooms, full and partial kitchens, and bathrooms. Participants can view sample photos of all accommodations at www.wildernessatthesmokies.com/lodging.
Primary job duties include, but are not limited to:
– Picking up after guests
– Making beds
– Dusting furniture and fixtures
– Washing floors
– Vacuuming carpeted areas
– Emptying trash cans
– Cleaning bathrooms, including toilets, sinks, and showers
– Stocking guest rooms with accessories and bathrooms with supplies
– Cleaning windows
– Helping on occasion with the laundry, as assigned by the supervisor
Housekeepers start work promptly at 9:00am, and are given a list of rooms to clean for the day. The number of rooms is based upon the occupancy of the hotel divided by the total number of housekeepers. There is a required completion time for all hotel rooms. Participant must assist other housekeepers and management to complete all remaining housekeeping tasks for the day. The end of the work shift varies, and the shift only ends when all hotel rooms are cleaned for the day.
Short Order Cook :Short Order Cooks work within the Food & Beverage department. Short Order Cooks duties include, but are not limited to:
– Preparing food rapidly and to order
– Preparing, arranging and continually rotating food according to policies
– Preparing food presentations
– Cleaning and maintaining kitchen as directed by management
– Reporting and documenting any observed or known safety hazards, conditions, or unsafe practices & procedures to management immediately
– Storing and handling food properly, following Health Department requirements
– Cleaning and maintaining kitchen as directed by management in conjunction with Health Department policies & procedures
– Grilling, cooking and frying food
– Planning orders to ensure all the items of an order are finished at the same time where possible
– Adhering to Wilderness at the Smokies standards for guest service
– Referring guest problems or complaints to supervisor according to Wilderness at the Smokies guest problem resolution “Trail Guide”
– Training associates properly as directed by management
– Properly rotating, day dotting, organizing and putting truck away
– Fulfilling multiple guest orders in a timely manner
Position
Start Early
Admissions (3 M/F) ❌ (เต็มแล้วจ้า)
Cabana Host (2 M/F) ❌ (เต็มแล้วจ้า)
Food & Beverage Cashier (7 M/F) ❌ (เต็มแล้วจ้า)
Lifeguard/Aquatics (4 M/F) ** เริ่มงาน 15 May
Park Services (5 M/F) ❌ (เต็มแล้วจ้า)
Room Attendant/Housekeeping (3 M/F) ❌ (เต็มแล้วจ้า)
Short Order Cook (4 M/F) ❌ (เต็มแล้วจ้า) ❌ (เต็มแล้วจ้า)
Start Late
Admissions (2 M/F) ว่าง 1
Cabana Host (3 M/F) ❌ (เต็มแล้วจ้า)
Food & Beverage Cashier (6 M/F) ❌ (เต็มแล้วจ้า)
Park Services (5 M/F) ❌ (เต็มแล้วจ้า)
Room Attendant/Housekeeping (2 M/F) ❌ (เต็มแล้วจ้า)
Short Order Cook (5 M/F) ❌ (เต็มแล้วจ้า)
Location
Sevierville, TN
Rate
Admissions $13.00 per hour
Cabana Host $9.00 per hour plus tips
Food & Beverage Cashier $12.00 per hour + tips
Lifeguard/Aquatics $13.00 per hour during training, $15.00 per hour after certification, $15.00 per hour for Deep Water
Park Services $14.00 per hour
Room Attendant/Housekeeping $16.00 per hour
Short Order Cook $15.00 per hour
Hours
32-40 hours per week
Start Date – End Date
Start Early
Start 7 May 2026 – 31 May 2026
End 19 Aug 2026 – 7 Sep 2026
Start Late
Start 1 Jun 2026 – 24 Jun 2026
End 3 Sep 2026 – 7 Sep 2026
Lifeguard/Aquatics
Start 15 May 2026 – 5 Jun 2026
End 22 Aug 2026- 7 Sep 2026
English level
Upper Intermediaet – Advanced (excellent)
Housing
$95 per person, per week. One-time linen fee of $40. Linen fee will be taken out of first paycheck. (Host company provided)
**Participants will live in the brand new Wilderness housing located near the hotel. There will be two dormitory-style buildings. Each room will accommodate 4 participants and each room has a private bathroom. On the ground floor of each building, there will be large, shared kitchen facilities. Additionally, each room will have a microwave and mini-fridge. There will be security staff on the property at all times. Participants can walk or bike to work. Rent will be $95 per person per week. Upon arrival, participants will be required to pay the first two weeks of rent ($190), as well as a $300 security deposit for a total of $490. There is a one-time linen fee of $40 which will be taken out of the first paycheck. Of the $300 security deposit, $150 is a non-refundable admin fee. $150 is refundable at the discretion of the housing provider if participants complete their housing contract and leave their unit in good, clean condition. Participants should read the attached housing guidelines from the employer. Participants will be required to sign and adhere to a housing contract with employer.
Transportation to work
Students can walk or ride a bike.
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