Front Desk Agent: Job Summary: Greets and registers guests, providing prompt and courteous service. Checks guests out of
the hotel. Resolve guest challenges throughout their stay at our hotel. Upgrade guests as required. Promote hotel services, amenities, and upsell products to guests.
Responsibilities and duties:
• All associates must provide excellent customer service to our guests
• Associates must treat each other with courtesy and respect
• While working associates must follow all company policies and procedures
• Associates must obey all state and federal laws
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of
Conduct for all associates
• It is imperative to be on time and ready for work at the start of the assigned shift
• Provide excellent customer service to guests and other team members
• Make sound judgments and anticipate issues and opportunities
• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest
• Work closely with all other departments to ensure prompt service and overall guest satisfaction
• Ensure that guests’ special needs are met
• Greet arriving/departing guests in a professional and pleasant manner
• Familiarize guests with local activities and hotel services
• Works closely with and facilitate information between Front Desk staff, housekeeping staff andFood and Beverage staff to ensure that guest needs, and information are communicated effectively
• Serves as the central information center for all lodge operations
• Accounts for monies collected and goods sold.
• Perform basic accounting and cash handling procedures
• Reconcile guest folios ensuring all charges are correct and accurate
• Responsible for obtaining valid form of payment upon arrival
• Keep work area and Front Desk area clean, neat, and organized
• Ensure bag pull times are correctly spaced with none overlapping
• Inform Supervisor of additional needs required to carry out duties
• Monitor lobbies for cleanliness and remove trash as necessary
• Responsible for assisting guests with reservations, check-in, check-out, and general requests
• Keep all Front Desk reports current
• Perform wake up calls and answer guest questions
• Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
• Inform Guest Services of transportation needs
• Responsible for answering phones, assisting guests with reservations, and answering questions
• Provide thorough notes and accurate data entry
• Run end of shift reports
• Relay important messages/maintenance requests/guest requests to the appropriate department
• Obtain goals set by the Front Desk Manager
• Other duties as assigned
Housekeeping : Duties will include, but not limited to: cleaning rooms and common areas, including bathrooms, toilets and showers, changing linens, laundry, dusting, vacuuming and emptying trash, etc. Very physically demanding. Be prepared to stand, bend, and push a 50lb/23kg cart all day. Requires attention to detail, punctuality, and a great service attitude & team spirit. Please do not apply if you are sensitive to any kind of chemicals or lotions or have physical limitations that would keep you from doing your job. Must be 18 years old, have previous work experience and can lift up to 50lbs/23kg.
Position
Front Desk Agent ( 1 M/F)
Housekeeping ( 2 M/F)
Location
Anchorage , AK
Rate
Front Desk Agent $16.00 per hour
Housekeeping $16.00 per hour
Hours
32-40 hours per week
Start Date
25 May 2026 – 31 May 2026
End Date
1 Sep 2026 – 7 Sep 2026
English level
Upper Intermediate – Advanced
Housing
$20 a day / $140 weekly (Employer)
Participants will primarily be placed at housing onsite at the hotel location they are working at. Rooms will be shared by 2-4 people, depending on the size of the room. Depending on hotel capacity and availability, participants may be placed at an off site apartment or one of the other Anchorage hotel locations. If placed at the Florina Street apartment, it is a fully furnished apartment, with a kitchen. 2-4 people will share a room and there will be a communal living room, as well. Please check with the host employer directly regarding any specific housing assignment information.
Please note, participants can be charged up $750 cleaning fee should they leave housing unsatisfactory
Transportation to work
Bus available in Anchorage Walk Ride Bike
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