Wilderness at the Smokies

Arcade Associate : The Arcade Associate is responsible for providing guests with a safe and positive experience in the Arcade section of Adventure Forest. This includes ensuring all safety requirements are met, providing outstanding customer service, communicating with guests and other associates, helping guests have a fun time, and all other duties as assigned.

Responsibilities include, but are not limited to:
– Assists guests with purchase of access to rides.
– Acts as cashier — takes money from guests to load dollar amounts onto playing cards so they can utilize play areas.
– Gets redemption of points from guests and gives them correct merchandise.
– Excellent cash/credit handling skills.
– Excellent communication skills; verbally communicate and tactfully enforce Safety rules.
– React calmly and quickly in stressful/emergency situations. Physically assist guests throughout the area, as required.
– Visually observe guest actions to prevent safety hazards.
– Ensure that each guest receives outstanding customer service by providing a friendly
environment.
– Alert proper personnel when games are in need of repair.
– Keep ride/attraction area clean.
– Follow all safety standards and report any violation of standards.
– Requires regular and predictable attendance.
– All other duties as assigned by management.

Cabana Host : As a cabana host at Wilderness at the Smokies, job duties include, but are not limited to: maintaining outstanding customer service, generating sales, merchandising, and safeguarding company assets. Participants will be required to handle money and assist in customer purchases. General cleaning and other responsibilities may be assigned by supervisor as necessary.

Food & Beverage Busser : As a busser at Wilderness at the Smokies, job duties include clearing the guests’ tables and bringing the dirty dishes to the dishwasher area. Participants will provide excellent customer service and be a team player.

Primary job duties include, but are not limited to:
-Adhering to Wilderness at the Smokies standards for guest service.
-Bussing tables and working in every establishment that serves food, including restaurants, buffets, hotels, and coffee shops.
-Completing other cleanup jobs using cleaning chemicals, including cleaning floors, cabinets, sinks, and counter tops.
-Cleaning and maintaining kitchen as directed by management in conjunction with Health Department policies and procedures.
-Reporting any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.
-Performing all other duties as assigned by management.

Food & Beverage Cashier : As a cashier at Wilderness at the Smokies, job duties include ensuring superior customer service by taking orders for food, preparing food that is ordered, receiving monies for all items located in the deli, and ensuring cleanliness throughout the food and beverage outlets. Participants are also responsible for restocking all deli and market inventory on an as-needed basis, and must possess excellent guest relations and communication skills by dealing with customers in an efficient and professional manner.

Primary job duties include, but are not limited to:
-Greeting all guests in a welcoming manner.
-Taking food orders and preparing food in a professional and efficient manner.
-Operating a computerized register system and issuing receipts for each transaction.
-Keeping counter and shop area clean and free of debris, sweeping all areas and adhering to all health department regulations.
-Cleaning all equipment with cleaning chemicals, including but not limited to coffee machines, iced tea machines, and microwaves.
-Checking identification of customers to verify age requirement for all purchases of alcoholic beverages.
-Restocking all food and non-food items, as needed.
-Balancing cash receipts.
-All other duties as assigned by supervisor.

Participants must:
-Be able to work well with others in stressful situations.
-Maintain a neat and clean appearance at all times.
-Be flexible with scheduling procedures and be able to work weekends, mornings, or holidays as needed.

Food & Beverage Prep Cook : As a cook at Wilderness of the Smokies, job duties include preparing guest and associate food and maintaining kitchen sanitation to Board of Health Standards. Participants will be supervised by the kitchen manager and/or executive chef.

Primary job duties include, but are not limited to:
-Preparing, arranging, and continually updating food according to Wilderness at the Smokies recipes, preparations, and food presentations.
-Ensuring adherence to Health Department policies and procedures.
-Cleaning and maintaining the kitchen as directed by management, in conjunction with Health Department policies and procedures.
-Reporting and documenting any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.
-Adhering to Wilderness at the Smokies standards for guest services.
-Referring guest problems or complaints to Supervisor.
-Performing all other duties as assigned by management.

To perform this job successfully, participants must be able to perform each of the above duties satisfactorily and must:
-Have an aptitude for guest service and take pride in Wilderness standards of excellence in food preparation and cleanliness.
-Be flexible with scheduling availability.
-Be able to work well with others in stressful situations and have a positive attitude.
-Maintain a neat and clean appearance at all times.

Lifeguard/Aquatics : As a lifeguard at Wilderness at the Smokies, job duties include ensuring a safe and healthy environment for swimmers. They monitor guests and the resorts’ pools and pool areas and must recognize and react properly in emergency situations.
-Lifeguards will be working in or near chlorine
-Lifeguards will be working in direct sunlight and may be standing, sitting, or walking for long periods of time while on shift.

Primary job duties may include, but are not limited to:
-Checking and maintaining chemical levels in the pools and operating the pool filtration system.
-Cleaning the pool and pool areas.
-Enforcing pool area rules and gate control.
-Removing trash from the water park.
-Cleaning bathrooms and toilets as assigned.

Before being scheduled to work as a lifeguard, all participants will be expected to pass the Ellis and Associates Lifeguard Certification Course. The certification course takes approximately 24 hours to complete and will be conducted on site upon participant’s arrival at Wilderness at the Smokies.

The cost of the certification course will be paid for by the employer, but participants will not be paid for the time they spend completing the certification course.

To complete the certification course successfully, participants must be prepared to:
-Swim a distance of 300 yards (275 meters) using a front crawl freestyle stroke or breaststroke without resting.
-Complete a feet-first surface dive, retrieve a 10 pound (4.5 kilogram) brick from the bottom of a 10 foot deep (3 meters deep) pool, and bring the brick to the surface of the pool.
-Tread water in a pool for 2 minutes without using their arms and without resting.
***Participants who do not pass this certification course will not be allowed to work as lifeguards and will be placed in another department.

Room Attendant/Housekeeping : As a housekeeper at Wilderness at the Smokies, job duties include cleaning guest rooms and property common areas to the resort’s high standards. The accommodations that participants will be primarily cleaning are hotel rooms and villas that sleep from 1 to as many as 17 people. Rooms range from having 2 single beds to a combination of single beds, bunk beds, or murphy (drop-down) beds. Many of the rooms have partial or full kitchens, bathrooms, and furnished living areas, which the participants will be responsible for cleaning. Participants can view sample photos of all accommodations at www.wildernessatthesmokies.com/lodging.

Primary job duties include, but are not limited to:
-Picking up after guests.
-Making beds.
-Dusting Furniture and Fixtures.
-Washing Floors.
-Vacuuming carpeted areas.
-Emptying trash cans.
-Cleaning the bathrooms, including toilets, sinks, and showers.
-Keeping the guest rooms stocked with accessories and the bathrooms stocked with supplies.
-Cleaning windows.
-Helping on occasion with the laundry, as assigned by the supervisor.

Housekeepers start work promptly at 9:00am, and are given a list of rooms to clean for the day. The number of rooms is based upon the occupancy of the hotel divided by the total number of housekeepers. There is a required completion time for all hotel rooms; participants must assist other housekeepers and management to complete all remaining housekeeping tasks for the day. The end of the work shift varies, and the shift only ends when all hotel rooms are cleaned for the day.

Short Order Cook : Short Order Cooks work within the Food & Beverage department. Short Order Cooks duties include, but are not limited to:
– preparing food rapidly and to order
– Prepares, arranges and continually rotates food accordingly, first in, first out.
– Preparations and food
presentations.
-Cleans and maintains kitchen as directed by management, in conjunction with Health Department policies and procedures
– Reports and documents any observed or known safety hazards, conditions, or unsafe practices & procedures to management immediately
– Stores and handles food properly, following Health Department requirements
– Cleans and maintains kitchen as directed by management in conjunction with Health Department policies & procedures
– Grill, cook and fry food
– Plan orders to ensure all the items of an order are finished at the same time where possible
– Adheres to Wilderness at the Smokies standards for guest service
– Refers guest problems or complaints to supervisor according to Wilderness at the Smokies guest problem resolution “Trail Guide”
– Trains associates properly as directed by management
– Proper rotations, day dotting, organization and putting truck away
– Fulfilling multiple guest orders in a timely manner
– Adhering to the Health Department’s policies and procedures

Waterpark Attendant : Waterpark Attendants are part of the aquatic team and assist in the daily operations of the water park. Their key job duty is to uphold the standards set forth by the slide manufactures and Wilderness Development Corporation.

Responsibilities include, but are not limited to:
– Oversee guest safety while in the waterpark.
– Assist in maintaining the cleanliness of the waterpark.
– Participate in contributing to guest satisfaction.
– Requires regular and predictable attendance.
– All other duties as assigned by management.

Position

Arcade Associate : (3 M/F) 🟢 ว่าง 1 ตำแหน่ง
Cabana Host : (4 M/F) 🟢 ว่าง 2 ตำแหน่ง
Food & Beverage Busser : (2 M/F) ❌ (เต็มแล้วจ้า)
Food & Beverage Cashier : (4 M/F) 🟢 ว่าง 2 ตำแหน่ง
Food & Beverage Prep Cook : (2 M/F) ❌ (เต็มแล้วจ้า)
Lifeguard/Aquatics : (4 M/F) ❌ (เต็มแล้วจ้า)
Room Attendant/Housekeeping : (5 M/F) 🟢 ว่าง 2 ตำแหน่ง
Short Order Cook : (3 M/F) 🟢 ว่าง 2 ตำแหน่ง
Waterpark Attendant : (2 M/F) ❌ (เต็มแล้วจ้า)

Location

Sevierville , TN

Rate

Arcade Associate : $12.00 per hour
Cabana Host : $9.00 per hour plus tips
Food & Beverage Busser : $11.00 per hour + tips
Food & Beverage Cashier : $12.00 per hour + tips
Food & Beverage Prep Cook : $13.00 per hour
Lifeguard/Aquatics : $13.00 per hour during training, $15.00 per hour after certification, $15.00 per hour for Deep Water

Room Attendant/Housekeeping : $16.00 per hour
Short Order Cook : $13.00 per hour
Waterpark Attendant : $12.00 per hour

Hours

32-40 hours per week

Start Date

7 Mar 2025 – 1 Apr 2025

End Date

10 Jun 2025 – 7 Jul 2025

English level

Upper Intermediate – Advanced

Housing

$90 per person, per week. One-time linen fee of $40. Linen fee will be taken out of first paycheck.
Deposit Amount $200

Participants will live in the brand new Wilderness housing located near the hotel. There will be two dormitory-style buildings. Each room will accommodate 4 participants and each room has a private bathroom. On the ground floor of each building, there will be large, shared kitchen facilities. Additionally, each room will have a microwave and mini-fridge. There will be security staff on the property at all times. Participants can walk or bike to work. Rent will be $90 per person per week. Upon arrival, participants will be required to pay the first two weeks of rent ($180), as well as a $200 security deposit for a total of $380. There is a one-time linen fee of $40 which will be taken out of the first paycheck. Of the $200 security deposit, $50 is a non-refundable admin fee. $150 is refundable at the discretion of the housing provider if participants complete their housing contract and leave their unit in good, clean condition. Participants should read the attached housing guidelines from the employer. Participants will be required to sign and adhere to a housing contract with employer.

Transportation to work

Participants can walk or bike